Dell has made its mark available in the market share with its completely different fashions of computer systems and printers and its quarterly income converse for themselves. But in terms of customer support, the corporate has been going through a sure variety of unhealthy opinions and complaints. In the latest few months, completely different complaints have been recorded in opposition to numerous fashions of Dell computer systems.
Mike Guerin, a Dell buyer who had bought Dimension 8100 confronted sure issues within the machine which was nonetheless underneath the guarantee interval. During his work on it, the pc didn't activate. To get the issue resolved, he spent a number of hours attempting to speak to completely different service technicians however his criticism was unheeded by the representatives. Finally, he was advised by a consultant technician that he would obtain the spare components for his pc mannequin via a cargo from Dell. However, that was the final correspondence that was made with Dell as he by no means acquired any cargo or any assist from them.
Another criticism on the identical line was from a unique buyer. His mannequin was Dimension 8300. He confronted issues with the software program and after session with the corporate was suggested to reinstall the working system. Reinstallation directed in lack of laborious disk house, monitor failure to work and a number of other different such issues. The buyer reported his criticism to the corporate a number of instances however his efforts have been in useless. He acknowledged in his overview that "Customer care should be customer, DONT care."
Gerard Clear, one other buyer who needed to purchase Dimension 2400, rang up the corporate to get a specific mannequin of the Dell printer and pc vary. His identify identify and handle have been famous down by one of many operators. On persistent makes an attempt in attempting to contact the operator, his calls have been continuously forwarded to the operator's voice mail. Finally, it was solely after he left a message threatening the operator that he would report back to the top of the division, that he bought a name from the operator. But to the shoppers' shock, he by no means heard from the corporate after the final name. He tried to voice his criticism to the overall supervisor of the corporate however bought no response for his questions. After the frustration and unhealthy expertise with the corporate, he determined to drop the plan of shopping for a Dell machine.
Terri, a buyer who bought a mannequin of Dimension Inspiron 2650 needed to face a unique downside. Whenever he would attempt to swap the system on, it might freeze displaying an extended ragged tag of pink coloration on the backside of the display screen. He tried calling the Dell customer support for assist however his downside was not attended to by any buyer consultant. The buyer had earlier bought three completely different fashions of computer systems from the corporate and skilled the identical downside with all of them. He lately bought Dimension Inspiron 8500 and continues to be going through the identical downside with this mannequin and ended up giving a foul overview to the corporate. One shopper in his overview has this to say about Dell computer systems fashions "up to now 5 years, I bought 4 Dell Dimension computer systems.